Refund & Return Policy

At 24 Kallos, we strive to deliver premium skincare products to our customers. However, in the rare case that you face any issues with your order, we are here to assist you.


Eligibility for Returns and Refunds

We do not accept returns or initiate refunds except in the following situations:

  1. Damaged in Transit: If the product was damaged during delivery.
  2. Physical Defects: If the product has manufacturing defects.
  3. Incorrect Product Shipped: If you received an item that does not match your order.

To qualify for a return or refund, you must notify us within 48 hours of receiving the product by sending an email to customercare@24kallos.com. Please include:

  • Your Order ID.
  • Clear photos of the product showing the damage, defect, or incorrect item.


Conditions for Returns

Returns will not be accepted under the following circumstances:

  • The product has been used or the seal has been broken.
  • The product’s serial number has been tampered with.
  • The request is made after the 48-hour notification window.


Return Process

  1. Once your return request is approved, you will be provided with instructions for returning the product.
  2. On receiving the returned product, our team will inspect it to validate the claim.

Refunds or Replacements

  • If the product is deemed eligible for return:
    • You may choose between a replacement or a refund.
    • Refunds for online payments will be processed back to the original source (debit/credit card, bank, wallet, etc.) within 7 working days.
    • For COD (Cash on Delivery) orders, refunds will be processed to your bank account within 7 working days.

  • If the product is found ineligible, it will be couriered back to you.


Contact Us

If you have any questions or concerns, feel free to reach out to us at customercare@24kallos.com. We are here to help.